Privacy Policy

Privacy Policy Effective June 2026, Shadow Squid LLC ("we," "our," or "us") operates shadowsquid.com (the "Site"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our Site.

1. Information We Collect

We collect personal information directly from you when you interact with our Site.

Order Information: When you make a purchase, we collect contact information used to fulfil your order, this may include your name, billing address, shipping address, email address, and phone number.

Payment Information: We collect payment details to process transactions. Your credit card information is collected directly by our third-party payment processors using Squarespace e-commerce tools. We do not store or see your full credit card numbers.

Device and Analytical Information: We automatically collect certain information about your device when you visit. This includes your IP address, web browser type, time zone, and data about how you interact with the Site.

2. How We Collect Your Information

We use the following methods to gather data:

Directly From You: Website forms are filled in by the user for purchases.

Cookies: Data files placed on your device that often include an anonymous unique identifier.

Log Files: Track actions occurring on the Site, collecting data including your IP address, browser type, and date/time stamps.

Squarespace E-commerce: Built-in tools that process financial data for purchases.

Squarespace Analytics: Built-in tools that track visitor traffic and behavior patterns on our Site.

3. How We Use Your Information

We use your personal information to fulfill our services, including:

Processing and shipping your equipment orders.

Screening orders for potential risk or fraud.

Providing you with order confirmations, recalls, and customer support.

Optimizing and improving our Site functionality and product offerings.

4. Sharing Your Information

We share your personal information with third-party service providers to help us run our business:

Squarespace: We host our online store on Squarespace. They provide the e-commerce platform that allows us to sell our products to you.

Payment Processors: We use secure, PCI-compliant third-party payment gateways (such as Stripe or PayPal) to process credit card payments.

Shipping Carriers: We share your name, delivery address, and phone number with shipping and fulfillment partners (e.g., USPS, UPS, FedEx) to deliver your equipment.

Legal Compliance: We may share your information to comply with applicable laws, respond to a subpoena, or protect our rights.

5. Data Security

We take the security of your personal data seriously.

Squarespace websites are secured using Secure Sockets Layer (SSL) encryption.

Your payment data is handled securely following Payment Card Industry Data Security Standards (PCI-DSS). Direct Server Isolation is used so sensitive card information is never handled or stored on Squarespace servers. Advanced Encryption is used to ensure information passed between your web browser and the payment servers remain secure.

While we implement industry-standard safeguards, no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

Depending on your location, you may have specific rights regarding your data. You may contact us to make certain requests about the personal data we hold about you, such as asking that your data be corrected or deleted. Please use the contact form on the website shadowsquid.com to reach us.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The "Effective Date" at the top of this privacy policy will be updated accordingly.